Frequently Asked Questions
Everything you need to know about our gentle skincare and delivery services.
Are Childs Farm products suitable for sensitive or eczema-prone skin?
Yes, all our products undergo rigorous clinical testing and user trials to ensure they are safe for sensitive skin and also safe for people who may be prone to eczema.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be certified by Cruelty Free International and the Vegan Society. We never test on animals and our entire range contains no animal-derived ingredients.
What is your shipping policy and delivery timeframe?
We offer standard shipping which typically takes 3-5 business days, and express shipping which takes 1-2 business days. Free standard shipping is available on all orders over £30.
Can I return a product if it doesn't suit my child's skin?
We offer a 30-day return policy for unopened and unused products. If you experience a specific skin reaction, please contact our customer care team for personalized assistance.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are the bottles and packaging recyclable?
Sustainability is core to our mission. Our bottles are made from prevented ocean plastic and are 100% recyclable. Please check your local recycling guidelines for caps and pumps.